Refund and Returns Policy

Refund & Return Policy

At Renzomart.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help. Please review our Refund and Return Policy below to understand your options and our processes.

1. Returns

• Eligibility: Products can be returned within 30 days of the delivery date, provided they are unused, in their original condition, and in the original packaging with all tags and labels intact.
• Non-Returnable Items: Certain items such as perishable goods, personalized products, intimate or sanitary items, and digital downloads are not eligible for returns unless they arrive damaged or defective.
• Return Process:
  1. Contact our customer support team at support@renzomart.com or +91 6283260379 to initiate a return.
  2. Provide your order number, details of the item, and reason for the return.
  3. Our team will provide a return authorization and further instructions, including the return address.
  4. Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

2. Refunds

• Eligibility: Refunds are available for returned items that meet our return policy requirements.
• Refund Process:
  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or not in their original condition).

3. Exchanges

We replace items only if they are defective, damaged, or if you need a different size or variation. To request an exchange, contact our support team at support@renzomart.com with the details of the item you wish to exchange.

4. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us immediately at support@renzomart.com or +91 6283260379 with photos of the item and packaging.
• We will arrange for a replacement or a full refund, including any shipping costs.

5. Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, if the order has already been processed or shipped, cancellations are no longer possible, and the item must be returned following our standard return process.

6. Exceptions

• Items marked as “Final Sale” or “Clearance” cannot be returned or refunded unless they arrive damaged or defective.
• Gift cards are non-refundable.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: support@renzomart.com
Phone: +91 6283260379

Thank you for shopping with Renzomart.com. We value your trust and strive to ensure a positive shopping experience for every customer!